Online travel agency Rumbo, has hit back at claims made by Ryanair that it was them who inflated the prices for victims trying to travel to Santiago de Compostela immediately after the tragic crash that took 79 lives, stating that “neither Rumbo nor any other agency can modify the availability or fares for flights, a decision that can only take the airlines”.

The website company continue to explain that its main function is to “mediate between the airlines and the end customer, bringing the latter comparison service that shows all the available seats in the airline market, and that allows this end customer to book the desired flight”.

The agency says that they are “deeply sorry” that through the statements made by Ryanair, who are only interested in “intending to discredit the image” of their company, which they consider to be both a “disgrace”, and for which they are “deeply shocked”.

Rumbo also recalls that “in recent years they have been characterized by Ryanair who carried out various campaigns to discredit the travel agency”. For that reason, the company notes, they were forced to take legal action to defend their reputation. These efforts culminated last April on a judgment of the Supreme Court authorising Rumbo to sell Ryanair tickets, and dismissed the appeal filed by the airline, declaring with finality the legality of the activity of Rumbo in relation to accessing information and prices of Ryanair flights.

The company states that they are “greatly concerned” that their image is has been blackened, after more than 14 years in the sector, which is why they are the number 1 travel agent in terms of sales in Spain. However, the company feels affected by a statement that is “not only false but also clearly from an airline interested in performing continuous attacks on the intermediation travel sector, with Rumbo in particular being targets”.

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