Lexus has introduced Kintsugi, a new category of premium after-sales services inspired by the Japanese art of repairing broken pottery with gold. The philosophy behind Kintsugi is to highlight and honour imperfections, turning them into part of an object’s beauty and story — and Lexus is now applying this ethos to its approach to vehicle care.
A Celebration of Every Journey
Kintsugi isn’t just a cosmetic service. It’s a statement from Lexus that every vehicle, every drive, and every mark tells a story worth preserving. Rather than simply repairing wear and tear, the Kintsugi programme aims to enhance the vehicle’s character, keeping it elegant and refined — even as the years go by.
This initiative reinforces Lexus’s commitment to Omotenashi, the Japanese concept of anticipatory hospitality. That means thinking about every small detail of the customer experience, offering not just service, but sincere care. With Kintsugi, that attention to detail becomes a visible part of the ownership journey.
A Suite of Tailored Services
The Kintsugi programme includes seven bespoke services designed to revitalise and protect the appearance and performance of the vehicle. These range from practical tasks like number plate renewal and air conditioning purification, to cosmetic enhancements such as headlight polishing and full-body paintwork brightening.
Every service is delivered with the precision and pride that defines Lexus craftsmanship — ensuring vehicles don’t just look newer, but truly shine with character.
Crafted by Takumi Masters
At the heart of Lexus’s reputation for excellence is the work of its Takumi — master Japanese artisans with decades of experience. Each Takumi expert brings a deep understanding of materials, finish, and form, combining traditional methods with cutting-edge technology.
Kintsugi, in the hands of these craftsmen, becomes more than maintenance — it is artistry. Every imperfection is seen as an opportunity to reveal beauty, every touch a continuation of the vehicle’s story.
More Than Maintenance
With Kintsugi, Lexus shifts the conversation around vehicle upkeep. This isn’t just about keeping a car clean or ticking a service box. It’s about embracing the passage of time, and enhancing the vehicle’s identity with every visit.
By offering a care philosophy that celebrates rather than conceals, Lexus sends a message to owners: maintaining your car is not a chore — it’s a chance to honour your journey and let it shine.
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