Around 1.7 million flying passengers did not claim their rightful compensation from airlines last year, saving the airlines from paying some 400 million euro in payments due to cancellations and delays.
Originally formed in Potsdam, the capital city of the German federal state of Brandenburg, the website refund.me was the brainchild of former TV host and journalist Eve Büchner, who started the company in August last year after a friend pointed out the European legislation that allows inconvenienced passengers to claim, but Eve realised that access to enforcing the regulations and gaining compensation was far from simple.
Now the site has expanded into Spain and hopes to go some way to closing the gap in what airlines are managing to avoid paying.
Eve explains, “It works really quickly. Users just have to key in their flight number and departure date and the high-tech system checks whether they’re entitled to compensation according to EU Regulation 261/2004”.
EC Regulation 261/2004 established common rules on compensation and assistance to passengers in the event of denied boarding, flight cancellations, or long delays of flights.
But the system goes beyond just offering advice, Eve continued, “It then generates an EU compliant claim form with all the required details. If the claim is enforced successfully, the airline will pay compensation of up to €600.
“refund.me aims to receive compensation as quickly as possible and has a good success rate”..”
It is perhaps obvious that airlines would shy away from encouraging claims against them, but as it is a law which benefits consumers, it can´t be ignored. With a potential of 400 million euro left unclaimed last year, the growth of the site is testament to the success already achieved by the company, and those they have already successfully helped.
Filed under: http://www.theleader.info/article/38560/
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