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The Tax Agency has returned almost 10 billion euro to 13,859,000 taxpayers

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These are ratios that improve those of the previous season on the same dates (97.2% and 93.2%, respectively), given that the year-on-year decrease in payments, both in number and amount, is less than the drop registered in taxpayers’ refund requests.

The Agency has received a greater number of declarations this year (+ 2.9%), exceeding the figure of 21,725,000, of which more than 14,187,000 (-2%) have been with a refund request (65% of the total). In turn, 6,059,000 have given a result to enter (+ 7.4%).

Reinforcement of personalised assistance

The IRPF 2020 campaign was characterised by a reinforcement of personalised assistance (at the request of the taxpayer), both by phone -plan ‘Le Llamamos’- and in offices, which facilitated the presentation of 1,680,000 returns through these channels, a 14 % more than last year.

Again in this campaign, the Tax Agency designed a reinforced plan for telephone assistance in the presentation. Taxpayers who required personalised help did not have the need to wait for the opening of the assistance in offices and, in any case, unnecessary travel was also avoided, especially taking into account the persistence of capacity limitations and the derived safety distance requirements of the health situation.

The positive reception of the service allowed that since its launch in May more than 1,152,000 declarations have been presented through the ´Le Llamamos’, a figure similar to that of a year ago and 4.8 times higher than that of two, so that this route is once again the first form of presentation with personalised assistance used by the taxpayer. At the same time, more than 527,000 statements were presented in person.

In any case, the vast majority of taxpayers (20,045,000, more than 92% of the total) have continued to file their returns online. More than 19,631,000 have submitted them through the Agency’s website, 1.8% more than the previous year and 8.8% more than two years ago, and almost 414,000 through the Agency’s mobile application , 13.3% more than a year ago.

This powerful use of telematic channels by taxpayers has allowed that before the start of the telephone assistance this year, more than 30% of all the declarations of the campaign were already presented.

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