The FACUA consumer association has denounced the promoter and organiser of the ‘Harry Styles Madrid 2023’ concert before the Consumer Inspection Service of the Madrid City Council for poor management of public access to the Iberdrola Music venue and demands that the company automatically restore to consumers who have not been able to enjoy the concert the amounts charged for the tickets for it, as well as to pay the damages they have incurred following the “chaos” surrounding the concert on July 14.
The association has addressed an instance to the competent authority in which they also demand that they open a disciplinary file for the possible infractions committed that it has denounced, and ask for a disciplinary resolution if the irregularities that marked this concert that was attended by around 60,000 people are proven.
FACUA takes the initiative after the complaints that have been transferred to the association due to the chaotic and absolutely negligent management carried out by the company organising the concert, which caused countless attendees to suffer heat strokes, bruises and fainting, and the association reports that the company had arranged “scarce” emergency health care of those attending the concert.
Thus, the association has had evidence from the account of the people who attended the concert of moments of panic that were experienced when a large crowd of people gathered in the queues to access the venue without any type of control by the organiser or the competent authorities.
Those affected say that it was impossible to find someone belonging to the organisation of the event from whom they could request information, since the workers who were located at the entrance doors were completely overwhelmed by the large crowd of attendees, which caused an endless wait and kilometric queues.
FACUA recalls that on the scheduled date of the concert, Spain was in the midst of a heatwave, so the public waited to access the venue under conditions that could be described as subhuman due to the high temperatures.
In this regard, it points to the little foresight of the company since, knowing in advance the meteorological circumstances that were expected for the day of the concert and the large influx of public that it would have, no measure was taken to try to alleviate the effects from the heat to the assistants, being Madrid Firefighters who, as far as possible, tried to cool the public by “sprinkling” them with pressurised water through their hoses.
The company organising the concert was aware of the characteristics of the venue and its surroundings, so it did not bother to previously provide more shady spaces in which attendees could shelter from the sun.
For all of the above, FACUA has warned the competent authority that there were attendees who could not enjoy the concert or who could witness only part of it, since either they could not access the venue or they could do so when it had already started.
The attendees who paid for their tickets found themselves, therefore, in a position of helplessness and absolute defencelessness, causing them serious harm to the extent that many of those affected had contracted various ancillary services, such as travel to Madrid and accommodation in the city and surroundings, with the sole and exclusive purpose of attending the aforementioned musical event.
FACUA recalls that, with current legislation, the denounced company must assume the damage inflicted on consumers by virtue of the contractual breach carried out by it. This is established in article 1101 of the Civil Code, which states that “those who in compliance with their obligations commit fraud, negligence or late payment, and those who in any way contravene the tenor of those”.
The association calls on the attendees to report the organising company before the consumer authorities for the return of the tickets and, in the event that it refuses to assume its responsibility, remember that they can go to the organisation to help them defend their rights. rights and process the corresponding claims.
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