Linea Verde

Having become instrumental in the launch of a new way of communicating problems and complaints to the town hall of Orihuela, the Línea Verde mobile reporting application has already resulted in 306 submissions of issues to the environmental department since its September launch.

The department launched their involvement in the new mobile phone app which will allow anybody with a smartphone to report issues such as garden waste or broken streets lights, with a few clicks of a mobile phone generating an automated report, complete with pictures and location information, which will allow a faster response to problem areas. In Orihuela, the highest number of recorded faults has been referred to the categories of street furniture, signs and traffic lights, and waste disposal.

Other town halls are also using the facility and extending the reach even further, with many of the local police forces also using the information. In Pilar de la Horadada for example, the local police there are keen to promote the facility, recently asking for anybody who may spot an abandoned vehicle parked in the streets to use the application to advise them.

In Orihuela, one of the biggest problems facing the clean up teams is lack of location information when a matter is reported to them. All too often, the town hall are sent photographs of issues, but with no explanation or explanation, and often without any useful information to assist the town hall teams in finding and then solving the problem.

Users of Apple and Android devices can search for Linea Verde in their App Store, but the reporting process is also available through a website for those who don´t have smartphones, which can be visited at Through the site, complaints are forwarded to the relevant department and an acknowledgement will normally be received within 24 hours.

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